Customer Feedback Survey
Customer feedback surveys can help your organization optimize the relationship with your customers and clients. Utilizing a professionally designed and administered customer feedback survey can:

>> Measure customer satisfaction levels
>> Improve customer retention
>> Gauge interest in new products and service offerings
>> Pinpoint areas for improvement
>> Get actionable feedback at an affordable price

Understanding the customer experience is vital to improving customer retention and your profits. Customer feedback surveys measure opinions and satisfaction levels to ensure that you are maintaining positive relationships with your customers. Infosurv's PhD level research professionals design, administer and analyze customer feedback surveys that help companies and organizations of all sizes evaluate and manage their business initiatives.

Customer Feedback Survey Design
Infosurv begins by designing a customized customer feedback survey for your organization, or taking your existing survey and preparing it to be administered via the Internet, telephone, fax, or paper. Infosurv offers questionnaire design consultation services standard to all clients, and reviews all customer feedback survey instruments to assure validity, reliability, and bias reduction.

Applying our years of customer research experience and expertise, Infosurv can help compose a highly relevant survey instrument that will yield sound and valid conclusions while achieving the maximum survey response rate possible.

As an optional service, one of our experienced PhD level researchers can work interactively with the client to create a customer feedback survey questionnaire "from scratch" tailored specifically to their information needs and strategic objectives. Alternatively, we can begin with one of our professionally- designed customer feedback survey templates and then work interactively with the client to customize the survey to their specific needs.

Our standard customer feedback surveys cover nearly every facet of customer feedback, including:

Overall satisfaction
Product-level satisfaction
Importance vs. satisfaction
Timeliness of delivery
Customer service process satisfaction
Returns and exchange process satisfaction
Interest in new potential products and services